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I absolutely love your
site. Its easy to navigate
and has what we need when we
need it. Our first order
was a heater pump, which was
very reasonably priced. We
got a quote from a repair
place and it was 3 times +,
your pump, my husbands
smarts and we saved money.
Now I'm ordering the
pillows, your the only place
I can find them... so
hooray! Our have been gone
for over a year and I cant
wait to get them!!!! I've
given your web address to
many friends with Jacuzzis,
because you have it all and
all for the right price.
THANK YOU!! I look forward
to working again with you
soon, Debbie
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These are actual customer's emails to us about our service:
I am so happy with your
company/ I downloaded the repair manual, and ordered and replaced the heater
element and pressure switch. After 1 year of downtime, by jac is back
running!
Your website has made great improvement in the past 3 years, when I also bot
a heater element from you---Peter
Bruce,
Many Thanks. I received the Temp Sensor and got it installed earlier
this weekend. It would appear that my spa is back to normal. It turned
on, no cryptic responses on the top side controls, and it heated up and
has stayed in working order.
Thanks for the part and thanks for all the help. It is very refreshing to
deal with a business who will stand by every claim on their website. Expert
advice, parts, installation help, hassle free returns/exchanges. I've
ordered replacement parts from you before and you've never disappointed. As
long as I own my hot tub I will continue to do business with you.
I'm glad to be back up and running, but if I encounter any more issues...
you'll definitely be hearing from me for assistance.-Jonathan
Hi, Ordered the heater and some jets
from you guys. Put it all back together and it works like a brand new
jacuzzi. Thanks! For all your help. You guys are the greatest!!
Thanks! Again
Tom
Bruce, thank you for your help. Ordered the HTC from you and installed it upon arrival. Working fine. Wouldn't have thought of this solution without your help. Again thanks. Have a good week. John
Well, just wanted you to know, I moved that pump wire down like you said and guess what? The dang thing seems to be working so, I guess you are the EXPERT!!! Sorry I have been such a pain in the rear but, thanks for all your help---I will be happy to recommend your service to anyone and everyone.
Sincerely,
Gary
Bruce,
The pump/motor arrived yesterday and I installed last night. It runs like a charm, thanks for the tech support, fast shipping and outstanding customer service. There is no reason to ever need a repair person at my house again!! Thanks a million! John
Bruce,
Just wanted to thank you for all of your help. I purchased new jets for
my spa from you recently, and just installed them. The spa is working
like new! We are really happy that we found your site. Three spa
companies could not solve our problem prior to contacting you. We hope
we don't have any more problems. But, if we do, we will certainly
contact you again
David
Dear Clear Creek,
Last Monday I called in a panic. Our heater went up and while we were
lucky the east coast was to be warm for the week, really cold weather
was due in buy this weekend. You were able to send me the correct
heater, provide me with exact instructions on how best to install it
with a minimum time spent, and you got me the part by Friday in order to
get it in before the cold weather hit (unlike most folks around here we
summerize the tub and run it all winter) Anyway I would really like to
complement you on a first rate and honest business (it was also the best
price)
Walt
Easiest Jacuzzi parts locator online. Willing to pay a little more for the ease of the website. Thank you
Matt
WOW! The package arrived already yesterday, three
days after placing our order. Thank you so much. We
will definitely order from you again if we need
anything else for our spa. And we'll pass on your
name to others. (Now we just have to install the
part!) Thanks again!
Irene
Loved the site! I can finally order Jacuzzi parts on line HOORAY! I'll be back
Bob
A great service for people who know very little about spa repair and maintenance. Sending and receiving quick responses are a huge help in emergency situations...Thanks Bruce
Paul
Prices are competitive as far as I've found, great advice through E-mail
conversations, there's no one in NY area to get reasonable parts/
pricing/ info for Jacuzzi, Thanks!!
Ed
Great site and great service for those of us who understand that most
things aren't rocket science, and with basic tools and common sense, you
can save significant money. My time, your product, I'll save $300 on
this repair.
Jim
I have been checking out all kinds of imformation on your web site and
have found it to be very helpful. If I had listen to you in the first
place I would not have had to order a pump 2 weeks ago and a motor today
and just ordered the whole thing at once. Keep up the good work.
Donald
Site is well organized, easy to use, prices were excellent. I saved about 20.00 over buying locally, I will come back
Tom
Excellent and easy to use web site. You were my second choice but were far superior to the first site. I located what I needed very quickly.
Phillip
Very helpful. I have been looking for these items for about 2 weeks
Darrell
The pump arrived today. Installed it and works great. Thanks for helping
me out after I ordered the wrong pump. Your customer service is awesome!
When ever I need something for my hot tub I will order it from you.
Thanks again Bruce!
Mike
Thank you again.......I'm sure you saved me a couple hundred dollars (had I called for a service person to do the repair for me). I definitely will use Clear Creek for all my future Jacuzzi needs!!
Chris
Very Good site...I searched for info on over 20 sites on my tub and this site provided the best info of them all. Thanks
Jim
Dear Sir, Recieved the parts I ordered and have them installed with everything working great. I really appreciate having a great source for parts and advice and technical help. Keep up the great work and hope i have you at my reach for a long,long time. thanks again for all of your help. Sincerely, Dean
The on-line help is great, Bruce did a super job in helping diagnose the heater problem
Kent
bruce- just to let you know i ordered an element from you for my balboa heater and it came friday. i just wanted to let you know it was very easy to install the element in the tube and everything is working great. i just waned to say thanks for your help! paul
This is one of the most user friendly parts sites I have been to in a
long
time and the customer service was excellent.
Thanks
Tony
you seemed to have everything I
was looking for, I
only wish I found you 3 hours earlier LOL
Stu
Great site. Glad I found it Sat. Now I can order everything from you less headache. Matt
Your site was exceptionally easy to use and order parts!!! I went
to many sites only to find rough diagrams that one could not tell what
they were ordering or not. Your site allows exact ordering and SEE
what you are getting. THank you so much! I am glad I found
your site
and look forward to getting our new jet parts. Tammy
This was the best site I found to order this part. It was very
easy to use and find the part I needed. I tried others and had no
luck finding the part I needed. I will use you again in the
future. Dennis
Thank you for your awesome site and wealth of information. You
are a blessing to us DYI people. Thanks again I will spread the
word.
Robert
Site is GREAT!!! No need to hassle with local yocals that don't
have a clue about Jacuzzi!!! Russ
Second time a have purchased items from you, your help in
troubleshooting is awesome and a money saver...Only place to by
parts!! JB
the only reason i ordered from you was the ease of your web
site,,,was lost and confused on other web sites and i know what i am
looking for due to that i am a service tech !!! Mark
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I have never had such a positive experience with a support person before. Your dedication and responsiveness was great. Kind regards Mike |
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Bruce,
I just placed
my order for the heater assembly #
2600-050.
Thank you for
all your help. Your web site is
incredible! It certainly made things
easy for a do it yourself home
repair guy like me. The pictures,
clear instructions in laymans terms,
and help topics were very easy to
use, yet very thorough and all
inclusive. I feel lucky to have
found your site. I have added it to
my favorites list. Your personal
attention and prompt responses were
very refreshing. This kind
of friendly, personal customer
service is lacking in most online
companies I have dealt with in the
past.
Gratefully,
John
PS I tried to get local spa
repair professionals to come to my
house to make the repair. Some were
too busy, others never returned my
calls. In frustration, I turned to
the internet for information and
found it.
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hello,
i wanted to write a short message to you regarding my first purchase from
your company. i needed a pump for my Jacuzzi, and nobody in the Massachusetts
area was able to help me. your website was easy to use. i found what i was
looking for easily. the price for my pump was by far the cheapest, i was
pleasantly surprised to find a Jacuzzi brand pump, as apposed to an
aftermarket. flanges and gaskets were included as stated and the pump arrived
at my doorstep on-time. i would like to thank you for a truly enjoyable
experience with your company. you have just "earned" yourself a new customer
for future purchases. again, thank you for your exceptional service.
sincerely sh
Thanks again Bruce for all your help. I've told all the people I know about your company and great service. It's hard to find someone like you who is willing to share his knowledge without charging an arm and a leg. Martin
I think Clear Creek Spas is great. I have purchased a thermostat, a pump
and now a heater. In each case, I would have had no idea what part to
order without your site. Your "ask the experts" helped me diagnose what
was wrong with my spa when it quit working the last time.
HELLO BRUCE, YOU BE THE MAN. YOU WERE RIGHT ON ABOUT THE PRESSURE SWITCH.
DID EXACTLY WHAT YOU SAID AND BOTA BING-BOTA BONG. ITS RUNNING
BEAUTIFULLY. CAN'T THANK YOU ENOUGH.
THANK YU, TOM
I've always had good luck with your site. I feel like I know Bruce and
trust his help.
SW
Hi Bruce
Just wanted to let you know that I got my pc board installed this weekend.
My spa is working great. It was fairly simple to install.Thanks for all your help.
If I need any parts or help I will turn to you guys first.
Thanks again
Howard
Seems your diagnosis was correct. I replaced the pump and presto
everything happened just as you said. Everything is up and running.
Paul
Excellent site, very user friendly. The best site I found in my search
for Jacuzzi parts!
William
Great site...which I found from asking how to fix a leak problem. Thanks
very much for the assistance! Almost spent a lot of money to someone who
didn't have a clue how to find or even fix the problem! So, I have
ordered parts from you as a thank you for your help!
Sincerely, Heidi
Bruce,
Thanks for taking the time to help with this problem.
This type and quality of customer service is rare even
when you buy something. It's almost totally unheard of
when you haven't. If I ever need any parts for my spa
I know exactly where I'm going, Clearcreekspas.com.
Thanks again and take care.
Don
The site is easy to use and the amount of information is impressive. The
reason I ordered from you is because I asked for help about a year ago and
"Bruce" responded quickly and provided very useful information. Looking
forward to having our spa work again.
Thanks, Larry
I absolutely cannot believe to what extent you folks go to in the customer service field...absolutely fantastic! I just wanted to drop a note and let you know we DID purchase the correct part and the tub is up and running. I can't say enough about you guys...thank you VERY much and it has been a pleasure doing business with you! And my friend sends his personal thanks also~
All the best!
John
Very professional help; told me everything I needed to know, clear-cut instructions. Would highly recommend JIM
The motor arrived Wednesday as you indicated. Great service. Thanks. TA
Just wanted to thank you for all the time you spent answering all my
questions and helping me out. I hope what we came up with will solve my
hot tub problem, if not I guess I'll be back real soon.
Thanks again
Cathy
Your entire staff (especially Bruce and Robin) have been extremely
courteous and helpful with taking the time and energy to help me
troubleshoot my Jacuzzi Spa so I was able to order the correct parts.
Thanks Again! Bill
YOU HAVE THE ITEMS THAT MOST OTHER SPA / HOT TUB SITES DON'T HAVE .LIKE THE FOOTWELL COVERS AND THE DEBRIS BAGS BK
I just wanted to tell you that all went well with the replacement upgrade. It went together the first time without any leaks thanks to the new o-rings you sent me. It’s been running for a couple weeks now with no problem. Thanks again for your service. Gary
your sight great i loved the help offer before the purchase of items and
being set up with paypal is always great and easy to do thanks again
DH
I thought your sight was one of the better sights I found to help me find
the part I was looking for. Your breakdown of the parts for the Spa I was
looking for was excellent. Mike
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I see why you are
the expert! Thanks for the help. Works fine.
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Bruce: Responding to let you know that the OH sensor replacement did the trick and to thank you for your help. You guys run a great service JN
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You're the BEST !!!! It worked.... and we were in the tub tonite under the stars.... THANKS A MILLION !!!! Bruce
Bruce your installation instructions were right on.... It was very easy to put the new unit into place. .. Thanks again for all of your help... Frank
You guys are the best. I was able to interact with one of your technicians and receive HELPFUL advice... I was then able to order the right parts at a decent price and know that I was getting what I needed for my 4 year old spa. Thank you for being a "different" retailer in a world of scams and price gougers. Chris
Hi Bruce. Just wanted to say thanks a lot for your excellent advice. Whit your expert help, I was able to resolve my problem quickly and at a reasonable cost. Jon
Love your prices on almost all your items. Love the great advice, support and quick response... Tim
What a great site. No help from all other vendors. You guys rock and I will be spreading the news about your service. It every one in this hot tub resort. Jim
Bruce... thanks for the advice... you were "right on"! KJ
Timely feedback to my questions and concerns. Very easy to shop your website. I look foreward to doing business with you in the future !!! Todd
You were right on the money. Thanks for the help. Dave
Your totally asesome. Thank you so much for all your help. You have help me put my Jacuzzi back together and find all those parts I could not find elsewhere. You're great. Hope to talk with you in the future. Laurie
Just wanted to let you know you were right on target. Got it working last night. Thanks a bunch. Rod
Your Technical service was very helpful and your prices on the pump could not be beat anywhere that I could find. Tim
Site is excellent. this is the third time I've used it. Ask the Expert is great, ask the question, get the answer and the part you need to order. plus how to install. AW
Great service-love your prompt shipping! GB
I LOVE YOUR WEB SITE. IT WAS VERY EASY TO FIND WHAT I WAS LOOKING FOR. WILL BUY HERE AGAIN. MS
Fantastic. I have been doing business with ya'll for a few years. Each time you have given me the right help and great service. Thanks so much. TP
Great service on my last order... will continue to buy my supplies from you! GB
Good Website. Very easy to look up parts. The expert advice is outstanding! JD
Bruce, I just wanted to thank you for your support. I got the part and installed it yesterday. It was easy. I will be enjoying it with my wife. Again thank you... RG
Bruce was very helpful in answering all my questions responding quickly with solutions. We will continue to use your services for our hot tub. kd
You saved me money and the trouble of getting the tech to come to home to repair the spa. I could find none that worked in my area. Thanks again. You have been great. sm
Great Service! bn
Bruce: Thanks for taking time to help me out with my problem. I'm happy to report that you were right--it was just a simple thing. I insisted that my husband take a look in the circuit breaker box and check all the connections and guess what--he found a loose wire. he reconnected and voila!! all is well. If it weren't for you we probably would have had to call for service (which was not needed). Thanks again!!! M. O.
Bruce, Again thanks for your great instructions. As with the pump/motor I replaced earlier, the installation was easy but only with the instructions you provided. I would have struggled on my own. The new pressure switch works great and I am enjoying my Jacuzzi again. Thanks . . .D
Bruce, Well, you were right. The new fuse solution was only temporary. The pump failed again. I ordered a new one from you yesterday. Like I promised. Hopefully this will be the final fix for my tub. Brrrrr it's cold here in PA.
Thanks Bruce, I appreciate your response in such a timely manner. You are right it has dried out and now is working as we speak. I really do appreciate it and will keep you all in mind for the future and if ever I need to recommend someone it will be you all. Thanks, M
Bruce, Thanks for the tip. I tried it and it worked. I was afraid I might come in contact with some electrical wiring or such but everything looks fine and the magnet works. Will keep your site on my favorites for future use. D
Hi Bruce. I just wanted to say thank you for your help and, at least for now,
your advice paid off and my spa is working fine. I know the purpose of your advice line is to bring happy people over to you as clients and it has certainly worked on me. Thanks again! SHey, you are the man...I was having one of my husband's friends helping me...he came and went but wasn't able to fix it. I decided to go back and do what you said -- I got it working. I think he was turning clockwise, therefore, because he was turning clockwise, I turned counterclockwise 2 times instead of 1. This seemed to work. I thank you for your help. I have only waited a couple of hours and it is probably hotter than it has ever gotten before the replacement. Thanks again for all your help...Good work...We will be ordering parts from you whenever we need something replaced. With your coaching, etc., this is the way to go. Normally, if I were to call someone in my area he charges 10 times that amount. I refuse to do that anymore.
Bruce, Just a note to thank-you for all your expertise in resolving my jacuzzi problems. You didn't miss a step on the replacement of my pc board and now every thing is up and running great. Thanks a million and I'm sure to be a Clear Creek Spa customer for a long time. D. E.
Thank you Bruce, it went together great, just as you said. We toasted to our new link and Friends at clearcreekspas. The N's